Complaints

Information for Businesses and Merchants

You can have absolute confidence with StrataPay. There are no hidden costs or fees. Not only do thousands of businesses use our service, many have been doing so for over 15 years. 

StrataPay is the holder of Australian Financial Services Licence Number 247378. This requires us to abide at all times by very strict guidelines laid down by ASIC.

The links below will provide you with all the information you may require – but feel free to contact us with any further queries. 

• Disclosure
• Privacy
• Licensing and Regulation
• Terms and Conditions
• PCI Compliance

Resolution

If we are unable to resolve your concerns or you are not satisfied with the outcome provided by StrataPay, you may request a review by the Australian Financial Complaints Authority (AFCA).

Email : info@afca.org.au

Mail : AFCA, GPO Box 3, Melbourne  VIC  3001

Phone : 1800 931 678

Website : www.afca.org.au

AFCA will refer the issue to StrataPay if they believe that the issue can be resolved without their involvement.  It is important to note that contacting StrataPay directly is the best course of action for resolution of any concerns prior to contacting AFCA.  StrataPay will document and investigate all concerns in a timely manner.