If we are unable to resolve your concerns or you are not satisfied with the outcome provided by StrataPay, you may request a review by the Australian Financial Complaints Authority (AFCA).
Email : [email protected]
Mail : AFCA, GPO Box 3, Melbourne VIC 3001
Phone : 1800 931 678
Website : www.afca.org.au
AFCA will refer the issue to StrataPay if they believe that the issue can be resolved without their involvement. It is important to note that contacting StrataPay directly is the best course of action for resolution of any concerns prior to contacting AFCA. StrataPay will document and investigate all concerns in a timely manner.