FAQ for Payers

Your Questions Answered

• What is my password and login to RentMate?
  Please e-mail info@rentmate.com.au or phone 1300 135 610 to obtain your login details.
• How much do I owe? What is my balance for my body corporate fees?
  StrataPay is a payment service and as such we process payments to your body corporate. StrataPay does not calculate amounts owing, nor do we send out invoices. For information regarding your balance please contact your Body Corporate Manager directly.
• I have made a payment in error. How do I reverse a payment made through StrataPay?
  Please contact StrataPay via our enquiry form or email payments@stratapay.com.au with all the details, ie. date of payment, amount, StrataPay Reference number and method of payment. A $10.00 fee applies for each reversal processed by StrataPay.
• How do I set up a Direct Debit?
  Simply go to our direct debit page. By entering your StrataPay reference number you are able to download the direct debit form. Please print the form,complete it and post it back to us at the address on the bottom of the form. Alternatively, please contact StrataPay via our enquiry form or phone 1300 135 610 and we will be happy to assist.
• How do I amend an existing Direct Debit?
  Please download or request the direct debit form as above, complete and return to us by mail.
• How do I cancel a Direct Debit or a pending Direct Debit transaction?
  Please contact StrataPay via our enquiry form or by emailing payments@stratapay.com.au with your StrataPay reference number and your instructions. Alternatively, you can fax your request to us on  07 5575 7433 or post it to Locked Bag 9, GCMC, QLD, 9726.
• How do I make a credit card payment online if I am unable to log into the StrataMax website?
  Simply click here to go directly to the payments page. You do not require a password to make a payment via the StrataPay website.
• How long does it take StrataPay to settle my payment?
  BPay & Credit Card – 2 Business Days
  PostBillPay – 3 Business Days
  Direct Debit – 4 Business Days
  Cheque – 4 Business Days
  Direct Credit – 2 Business Days
• How do I update my personal details with StrataPay?
  StrataPay is a payment service and as such we process payments.  Please directly contact whomever you are paying to update these details.
• Do you apply a service fee for a credit card payment?
  Credit card payments may incur a service fee depending upon the biller. If a surcharge is applicable the amount will be displayed during the payment process before completing the transaction.
• What is my password and login for StrataMax?
  Please see the StrataMax Online Portal website for instructions on retrieving usernames or passwords and other troubleshooting regarding logging into the portal.